![]() Clearly, completing a process successfully requires more than just communicating information. Similarly, if the order and shipment information is not communicated to the accounting department, billing and payment will not be completed efficiently and accurately. Without this interaction, the process cannot be completed efficiently and effectively. Moreover, the various process steps are carried out by different functional areas departments, and effective communication and collaboration among the departments are essential to the smooth execution of these processes. Therefore, the business process and the essentials of the process view are discussed. To meet customer satisfaction and also company satisfaction, a clear understanding of the process is required. View of the process is very important to become a successful manager because of the following reasons: It prevents the manager from the "silo effect". Payment and invoices are handled by the accounting department. EX: Customer order is validated by the sales department. Sales, accounting, and warehouses are examples of functional areas. Every activity or step of each functional area is also called a department and it is triggered by an event. What is a business process? Why is adopting a process view of organizations essential to becoming a successful manager? A business process is a set of activities that produces a required output. ![]() Viewing a company from a process perspective requires employees to think sideways to view the business across functional boundaries and focus on the end-to-end nature.ģ. The major challenge facing organizations, then id to coordinate activities among the different functional areas. A key point is that the siloed nature of the functional organization structure and the cross- functional nature of processes are at odds with each other. This tendency is commonly referred to as the silo effect because workers complete their tasks in their functional "silos." Silo effect means workers complete their tasks in their functional silos, without regard to the consequences for the other components in the process. What is the silo effect? Why does it exist? What problems does it create? How can an organization reduce or eliminate the silo effect? By focusing so narrowly on their specific c tasks, they lose sight of the "big picture "of the larger process, be it procurement, fulfillment, or any number of other common business processes. ![]()
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